Welcome!ResourcesTraining Notes index − TN84 How to say 'No' when you should

These notes were first published on this website in December 2014 and last updated in November 2020

Words: 1900
Size: 160 kB
Categories: Leadership


Many of us tend to say 'Yes' when asked to undertake a future assignment, to help out in some way or to join a group, perhaps because it makes us feel important and wanted or we simply feel we ought to agree, even if our time is already very full.

These notes are designed to help you assess such requests and show how you can say 'No' if you feel that is the correct answer. Here are:

  • Ten reasons why we love to say 'Yes'
  • Five questions for groups to answer
  • Ten means to help you assess the request
  • Ten questions to ask yourself
  • Five ideas for how to say 'No'.

The suggestions on this final point are:

  • Say something positive
  • Say the actual word 'No'
  • Smile
  • Never lie but do not give too much away
  • Don't over-apologise or feel guilty.


Here is the link to this item: PDF TN84 - How to say 'No' when you should.pdf

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Author's notes

These notes were updated in November 2020 with minor amendments to the text.