These notes were first published on this website in June 2015 and last updated in May 2023
Synopsis
We are used to 'customer care policies' for commercial enterprises, but these notes take this idea and apply it to churches. We have a different motivation to serve people well and may need to use a different term, but the idea holds good.
These notes cover
- Who are your customers? - A list which may be wider than you realised.
- What is your motivation in devising this policy? - A reference to Philippians chapter 2.
- Who delivers customer care? - In one sense, every church member.
- What might a policy include?
Under this last heading a sample policy is shown to help you write your own. This has sections on:
- Overview
- Sunday welcome
- All-week reception
- Welcome in other media
- Other 'visitors'
- Complaints policy
- Review
Download
Here is the link to this item:
TN86 - Customer care for churches.pdf
Author's notes
These notes have been updated in May 2023 with minor formatting changes.