These notes were first published on this website in June 2015 and last updated in May 2017
We are used to 'customer care policies' for commercial enterprises, but these notes take this idea and apply it to churches. We have a different motivation to serve people well and may need to use a different term, but the idea holds good.
These notes cover
- Who are your customers?
- What is your motivation in devising this policy?
- Who delivers customer care?
- What might a policy include?
Under this last heading a sample policy is shown covering Sunday welcome, all-week reception, welcome in other media, other 'visitors' and a complaints policy.
Here is the link to this item: TN86 - Customer care for churches.pdf
Please email me with further ideas and comments for when these notes are next updated. Thank you.
I have already had helpful comments about evaluating performance and on how we should reach out to those in need through physical, mental or spiritual problems.
These notes have been updated in May 2017 taking these points into account.